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DreamHost and Ceph to Sponsor SCALE 10x


SCALE 10X

Shhhh! Do you hear that?

Listen!

Close your eyes and really concentrate.

That, my friend, is the sound of about two thousand oversized nerd guts clenching in feverish anticipation of the Southern California Linux Expo!

We can count ourselves among the clenched faithful as both DreamHost and the Ceph team are sponsors of the show this year!

SCALE 10x (it’s the 10th one!) kicks off TOMORROW at the LAX Hilton!

Ceph’s chief architect, Sage Weil, will be speaking at SCALE Sunday, January 22nd, at 4:30pm in the “Los Angeles B” room: “Ceph Distributed Storage System

If you plan to attend SCALE this year make sure you stop by the Ceph booth (booth #6!) to meet some of our team!

Bring a resume too, because you never know what might happen… Both DreamHost and Ceph have plenty of jobs and not enough people!

Try to get some rest tonight.

Unclench yourself and prepare to be assaulted by an open source love-fest.

Things will get weird.

Filed Under: Business, Events

Doin’ the shuffle


In the hosting industry customers do switch hosts from time to time.

It happens.

"It happens"

Customers leave DreamHost and old customers come back to DreamHost. Every day.

It happens to us, and it happens to other hosts.

It’s an endless cycle of creation, destruction, and rebirth.

It's the endless cycle of which we are all a part...

It keeps things interesting and it keeps us on our toes.

There are many reasons for customer churn. Pricing, features, service levels, and positions on hot political issues are just some of the many criteria that a discriminating hosting customer might look for when selecting a home for their website.

“SOPA” has been in the news a lot lately. It’s a piece of legislation that threatens the very nature of the Internet. DreamHost opposes SOPA. Many web hosts do. But not all.

The Save Hosting Coalition explains why SOPA is bad for web hosts. And americancensorship.org explains what’s wrong with SOPA in a great infographic.

If your host has rubbed you the wrong way about SOPA or any other issue, allow us to lather you up with this special offer…

SOPAROPA!

It’s a great way to get yourself up and out of a bad hosting situation, and in to the loving arms of DreamHost – lovers of open-source software, WordPress, free speech, freedom on the Internet, puppies, kittens, and candy.

Filed Under: Business, Funnyish, Musings, Promotions, Updates

DreamHost is a Top Workplace – Again!


OC Register Top Workplaces 2011

For the second year in a row DreamHost has been named to the Orange County Register’s list of Top Workplaces!

We’re so excited we even wrote a press release, so you know it’s a big deal.

A perfect ten!

The OC Register, in association with Workplace Dynamics, collected anonymous surveys from over 18,500 employees across 119 companies from Orange County.

This week the results were finally announced. You can find the Top Workplaces 2011 supplement in today’s edition of the Orange County Register.

10 large companies, 25 mid-size, and 40 small companies made the cut, and we’re happy to announce that we were at #10 on the small companies list.

Last night the companies named to the list were announced at an awards dinner full of lots of suits, ties, and dresses. (We left ours at home.)
Lots of suits in the audience...

Our own VP of Human Resources, Art Elizarov, even took the stage as a presenter for the evening!

Art Elizarov, reppin' the DreamHost crew!

You can check out our company profile for more information about what it takes to be a Top Workplace in Orange County.

Once you’ve had a chance to look over the winners, why not dust off your resume and apply to work at DreamHost? We’d love to have you, and there’s no shortage of open positions…

Filed Under: Business, Insider View, Jobs, Updates

Don’t drop the soap, drop SOPA!


“O’er the land of the land of the free and the home of the brave.”

Well, mostly free.

There are a few new bills that everyone is talking about, SOPA and and PIPA (A.K.A. PROTECT-IP). These two bills have some interesting concepts that, summarized, mean “protecting” US corporate interests by removing US citizens’ access to a free and open Internet.

Now, I’ve read these bills and they have nice tag lines like: “To Promote prosperity, creativity, entrepreneurship, and innovation by combating the theft of U.S. Property, and for other purposes.” or “To prevent online threats to economic creativity and theft of intellectual property, and for other purposes.” These things sound great! But, never judge a bill by its cover.

These bills are simply rehashes of an existing law, the DMCA, but with a far more sinister side. The big difference is that these bills state the action to be taken enforces a definitive closure of an entire domain when a claim of infringement takes place. What does this mean? Let’s take youtube.com as an example: If someone can make the argument that youtube.com is hosting too many infringing videos, then ALL of youtube.com could be taken offline with the way this law is written. For smaller sites, you’re just an easier target for the people in charge of deciding if a site is a “threat to US property” or not.

Freeze! Did you catch that? “People in charge.” Yes, SOPA details how the US government will need to create a “Intellectual Property Enforcement” agency that finds sites are a “threat to US property” and sends out the notice requiring a removal of the domain as a whole. What designates a threat goes far beyond just copyright, it includes sites which pose a risk to national security “and other purposes” (as is stated in the bills’ earlier description). Yes, that’s right, a segment of the US government will be dedicated to censorship of the Internet.

Our perspective as a hosting provider that handles a good number of DMCA notifications is that this law, as it exists today, (while it has it’s flaws) works perfectly fine. The DMCA only requires the infringing works to be removed, and for repeat or egregious offenders we’re always permitted to tell these customers to “GTFO”.

Recently, DHS-ICE has also done a fantastic job in shutting down counterfeit goods rings and actually puts the people behind the scheme in jail, not just taking down a domain name. So why is there a need for a new law?

Going further on how this really hits home for DreamHost though, is the requirements expected of hosting providers and registrars (of which we are both) to manage the sort of Internet blacklist this law will create. Failure to comply with this would result in web hosts like DreamHost being treated as if we are assisting in a crime, even if our only involvement was acting unknowingly by registering a domain name for a customer. Keep in mind, we wouldn’t even get a say in the matter if we receive a notice to remove a domain. We would be required by law to remove the entire domain immediately and notify you, the customer, after the domain has been taken offline. This could include disabling things like email, jabber, or other supportive services because the law states that domain services must be removed, not just the site, and not just the alleged infringing works!

Everyone should be aware of these bills before they come to law, as they will dramatically change how the Internet operates within the US. There is a strong movement online to promote awareness of these bills and many sites are offering help on what you can do to address it. So please check out some of these sites, write your representative, or just let your friends know more before this becomes law and before you find that the Internet as you knew it is no longer free.

To find more about these bills yourself, and what actions you can take, please check the following sites:

http://americancensorship.org/
http://savehosting.org/
https://www.eff.org/

Because you asked for it…

SOPAROPA!

Filed Under: Business, Rants, Tech News

DreamHost + MuckerLab = BFFs


We’re proud to announce today that DreamHost is the official web and app hosting partner of MuckerLab!

MuckerLab is a self-styled “Start-Up Accelerator” which is really just a fancy way of saying “Tech Incubator”. The MuckerLab program is an intensive three month program aimed at helping web entrepreneurs realize their dreams through a comprehensive support system.

5 to 10 fortunate startups are accepted into the program during which they’re given extensive mentoring, office space, and financial support to help get their ideas off the ground and into the web browsers of men and women around the world.

MuckerLab is unique in that they’ve chosen to focus their efforts on empowering start-ups in the Los Angeles and greater Southern California area. As a one-time Los Angeles-based startup ourselves (DreamHost started waaay back in 1997) we know that tech talent is abundant in Southern California throughout Los Angeles County, Orange County, and beyond.

Silicon Valley may get all the press, but the talent pool in Los Angeles is, in many respects, an untapped resource. We absolutely support the vision of MuckerLab and are proud to be associated with any effort that draws attention to the talent and vision of the creative web entrepreneurs in and around Southern California.

Check out our press release for more info!

Filed Under: Business, Musings, Tech News

Are the Amazon Merchants hurting Amazon.com?


Amazon.com seems to have a goal of becoming the “search engine for anything you want to buy”, but is that really a good thing for their users?  For those of you who don’t use Amazon regularly, in addition to the products they sell themselves their website lists items for sale by merchants other than Amazon (called Amazon Merchants), as well as used items available from individuals and merchants.  All of those third party sellers have greatly expanded the product selection on Amazon.com, but it has also made the buying process on Amazon.com a lot more complex.  Amazon.com became successful by providing the best overall buying experience on the Internet, but now that they are so dominant have they forgotten that?

As an example, I recently purchased this Schwinn Roadster Tricycle and the process took longer than it should have.

Schwinn Roadster Tricycle Product Page

That's a sweet trike! I really want an adult-sized one of those, but I'll just have to dream about that for now.

That’s a pretty standard-looking product page.  This item comes in three different colors and you can select each of them to flip between the different versions.  The trike is also available via Amazon Prime (which means free 2-day shipping for me) and is in stock.  Nice! But maybe I’d like it in red.

The red version looks even cooler!

The red version is unfortunately not available from Amazon directly.  The price is still pretty good but an Amazon Merchant likely has completely different shipping options.  In this case, very different.

Buying Options for Schwinn Trike in Red

It’s $15.99 shipping for the default option Amazon presented, and the two other options listed are pretty radically different.  Even people with pretty good mental math skills would have trouble doing that math to determine if $87.53 + $15.99 shipping is a better choice than $102.95 with free shipping (it’s not).  That’s assuming you would know at a single glance that $93.85 + $21.00 shipping is worse than the other two options, but even that still takes a moment of thought.  Also, all three of these options are priced significantly higher than the blue version of the trike sold directly by Amazon and you have no idea how long it might take you to receive the product from any of these third-party merchants.  When purchasing an item online, any bit of friction can turn you off and there is enough complexity to this buying process that it would confuse most potential buyers.  If you click on the little “10 new” link to show you all of the buying options, things can get even more confusing.

A few of the buying options on Amazon.com for a Schwinn Tricycle

Those are all ways to buy the tricycle  brand-new.  That last one is the cheapest option yet, but $55.00 shipping? Are Santa’s elves delivering it directly to my door personally??
Another item I searched for recently on Amazon.com provides an even crazier example.  I needed to buy a replacement battery for a Hexbug Nano and the battery is listed as an “LR44″.  I think to myself, “No problem!  Amazon will have it!  They have everything!”, and I am not incorrect.

 

Wow, so many options! A 50-pack for 5 bucks??

 

That is only the first 9 results of 293 that come up when you search for “LR44 battery” in the electronics section on Amazon.com (click the image to get a larger version that’s actually readable).  There’s a huge range in pricing with a 3-pack for $4.24 and a 50-pack for $5.47 (with other seller options as low as $0.89 for 50).  The 50-pack even has free shipping via Amazon Prime (Amazon handles the fulfillment for this merchant) and has 4-star rating.

 

 

That sounds pretty good!  How could I go wrong with that?  Clicking through to the reviews…

 

Hmm.  Well, 26 out of the 50 batteries worked normally.  That’s still a pretty good deal, but there’s more.

 

 

Even better!  50 exploding batteries for only 5 bucks!

 

I’m still a big fan of Amazon and I order an embarrassing amount of stuff from them, but I think these examples clearly show they need to do a better job of exercising quality control over their third-party merchant system.  Problems like this really hurt the customer experience.

Filed Under: Business, Insider View

See ya, Steve.


We celebrate the life of Steve Jobs today.

He owned more than just mock turtlenecks.

Although we did not know him personally, we’ve all used the stuff he dreamed up and made a reality.

His legacy is the inspiration and commitment he has given us to dream big, design with flair, build with passion, and never give up inventing better ways to serve you and the world.

Gone but not forgotten.

Thanks Steve.

Filed Under: Business, Musings, Tech News

e-Commerce websites growing in popularity


The following is a post by guest blogger Kim Terca.
Kim is a tech analyst and DreamHost consultant.

This won’t come as much of a surprise to DreamHost users, but e-commerce sales are on the rise. (Hey, that’s why you have a website, isn’t it?). DreamHost recently polled their customers to ask about the e-commerce activities taking place on their sites, and the data was interesting to say the least.

Overall in 2011, 26% of DreamHost customers say they have e-commerce systems in place on their websites (up from 20% of customers in 2010). The number of websites accepting popular payment methods is also up. PayPal remains king, with nearly 78% of websites accepting PayPal (an increase from 72% last year). Credit card transactions are decidedly less popular, but also increasing from year to year. Today 37.9% of websites are processing credit cards online (compared to 24.7% in 2010). The percentage of websites with manual processing for credit cards increased from 8.7% in 2010 to 12.3% in 2011.

E-Commerce Infographic COMIN' ATCHA!

Some other interesting results from DreamHost’s survey:

What do you sell online?
Of those with e-commerce systems, 74.2% are selling physical goods like clothing, art, and cars. Digital goods (like music, ebooks, and video) are offered by 36.2% of websites. Services are being sold by 37.1% of websites.

Secure certificates
In 2010, 22% of DreamHost customers said they had a secure certificate on their website. Today, that percentage has increased to 25.1%. Of those, 61% got their secure certificates from DreamHost.

The 3 biggest complaints about e-commerce software
2010                                      2011
1. Ability to use plug-ins       1. Technical support
2. Technical support              2. Ability to use plug-ins
3. Documentation                  3. Documentation

While many e-commerce solutions will work on DreamHost accounts, DreamHost has partnered with CafeCommerce to offer an exclusive e-commerce software offering.

The preceding was written by guest blogger Kim Terca.
Kim is a tech analyst and DreamHost consultant.
Contact blog@dreamhost.com if you’d like to see yourself here!

Filed Under: Business, Updates

An Intro to Platform as a Service


Lately, there’s been a lot of talk about Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS, not to be confused with the easter egg people, PAAS), what distinguishes them from each other, and how they all fit into the more general concept of Cloud Computing.  Software as a Service and Infrastructure as a Service are generally well understood, but Platform as a Service still remains a bit of a mystery to many people.  In this short series of posts we’ll take a stab at explaining it a bit, starting with an introduction to the concept of platforms as they apply to software and dipping into the basics of Platform as a Service.  In future posts we’ll get into more of the nitty gritty.

If only every platform were this stable and reliable.

What is a Platform?

A platform is anything you can leverage to accomplish something in a simpler, faster, or otherwise better way than you could without.  A platform may even provide a way to accomplish things that would otherwise not be possible at all.  In the most basic sense a platform is something physical that you can stand on to reach up higher.  In the software world it’s essentially the same idea.  As a programmer, you leverage pre-exisitng code rather than starting from scratch and writing everything.  The most well-known software platforms for desktop software are Windows and Mac OS and it’s generally very clear where those platforms end and the applications begin.

 

Web Platforms

In the world of web-based software, the infrastructure or hosting layer is analogous to desktop computer hardware and the platform layer is analogous to a desktop operating system.  In the very early days of web hosting, companies like us provided a service that was not much more than some disk space on a pre-configured Linux server with web server software running on it and a smattering of common scripting languages such as perl and python.  Those early hosting platforms were really only a thin layer on top of Linux itself.  It saved you from having to know how to configure the underlying software but didn’t really help you develop your own websites faster.

A lot has changed since then and web platforms have changed along the way, too.  Hosting services have automated the management of the underlying operating system and have exposed that to users in the form of increased control.  Additional features such as email distribution lists, contact form handlers, e-commerce options and other tools that make it easier to build and run a website are part of almost every hosting service, and even the installation of third-party web software platforms and frameworks is almost completely automated.  More advanced services, such as the one offered by DreamHost, also provide managed security, scaling options via automated migration between service levels, integration with external services such as content delivery networks, and an API providing on-demand launching of private servers and fine-grained control over DNS records.  Web platforms today provide a significant level of automation, control, and tools to help you build and manage your websites and that works great for almost all websites, but successfully scaling a very busy website can still take more work than it should.  That’s where Platform as a Service comes in.

An example of a commercial platform

Platform as a Service

The ultimate goal of a PaaS is to make it easier for you to run your website or web application no matter how much traffic it gets.  It should “just work”.  Where traditional managed hosting services have been pushing towards providing you with more control over the managed environment, platform services remove you from that aspect of the system altogether and manage it completely for you.  You just deploy your application and the service figures out what to do with it.  A platform as a service should handle scaling seamlessly for you so you can just focus on your website and the code running it.  That’s what I think is the holy grail of Platform as a Service and not necessarily the reality, though.  Platform services that exist today typically provide parts of this with some set of limitations appropriate to the type of user or application they are targeting.  In the next post in this series we’ll discuss some of the different kinds of platform services.

And if none of this is remotely interesting to you, you may still appreciate the more fun kind of platform.

 

Filed Under: Business, Insider View, Updates

Special Pricing on Dedicated Hosting


Psst.

Hey, Mac. Have I got a deal for you.

"Listen Mac! Dodge his punch then counter punch!"

Yes, you!

If you’ve not considered signing up for dedicated hosting with us in the past, now might be a good time…to start considering it!

For a limited time we’re offering our Blue Moon 4 dedicated server package (normally $169/mo) for the price of a Half Moon 4 ($139/mo).

We’ll also throw in a free 13th month of service for no reason at all.

Sign up now to get a quad-core, RAID 1-enabled powerhouse for the price of a dual-core, non-RAIDed, not-as-good-(but-still-pretty-good) dedicated server.

Learn More...

New customers only.

Filed Under: Business, Promotions