Comments on: The Final Update http://blog.dreamhost.com/2008/01/17/the-final-update/ Tales From the Inside! Fri, 04 Jul 2008 17:29:36 +0000 http://wordpress.org/?v=2.5.1 By: Disappointed http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-94240 Disappointed Thu, 20 Mar 2008 22:46:28 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-94240 Dreamhost's mistake is still impacting this customer. How is it possible for this not to be wrapped up by now? Dreamhost’s mistake is still impacting this customer. How is it possible for this not to be wrapped up by now?

]]> By: Disappointed http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-94086 Disappointed Sun, 09 Mar 2008 17:59:44 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-94086 Although the title of the blog entry is "Final Update", I'm still dealing with fallout from this issue. Please try to remember this is Dreamhost's problem, and not that of its customers! Although the title of the blog entry is “Final Update”, I’m still dealing with fallout from this issue. Please try to remember this is Dreamhost’s problem, and not that of its customers!

]]> By: Johan http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-94049 Johan Sun, 09 Mar 2008 00:19:40 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-94049 According to recent psychological statistics, 3% of mankind would have left the country if they suddently got hold of $2,100,000. Now we know two things: 1) Josh is not within that 3%. :D 2) Josh must have a very strong heart. Mine would have busted when i had to discover such a devastating bug. ;) And i have always lived by the rule: Never trust automation! :) According to recent psychological statistics, 3% of mankind would have left the country if they suddently got hold of $2,100,000.

Now we know two things:

1) Josh is not within that 3%. :D
2) Josh must have a very strong heart. Mine would have busted when i had to discover such a devastating bug. ;)

And i have always lived by the rule: Never trust automation!

:)

]]> By: LMSX http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93565 LMSX Tue, 19 Feb 2008 01:19:01 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93565 I lost 10.6dls because of this, because its not the same in my country to receive money than send money, because of the money vaule differente of sell/buy. And no one will refund me those 10.6dls, one point less to Dreamhost. One point more to the other host companies that offer Bandwith 1000+GB and Space 100+GB like 5 bugs a month. Instead the 19dls im paying here. I lost 10.6dls because of this, because its not the same in my country to receive money than send money, because of the money vaule differente of sell/buy.
And no one will refund me those 10.6dls, one point less to Dreamhost. One point more to the other host companies that offer Bandwith 1000+GB and Space 100+GB like 5 bugs a month. Instead the 19dls im paying here.

]]> By: Arlene Shipley http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93456 Arlene Shipley Mon, 11 Feb 2008 23:27:29 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93456 1. Thank you for advising us of this. 2. This was not an isolated paypal software issue - SecondLife who used the paypal system and services - double billed millions of users several months before YOUR problem. If they did not notify you of this glitch - I'm sure your lawyers will be looking into getting your costs reimbursed (hope you have more luck than I did). 3. Glad to see you learned - as I did from my initial problems at SL/paypal that there are vast divergences in the time/manner in which each step of money movement is handled BUT know this --it is ALWAYS TAKEN from you immediately ;)) 4. I initially posted this incorrectly (and poorly) in the help needed area of the forum http://discussion.dreamhost.com/showflat.pl?Cat=&Board=forum_troubleshooting&Number=100709&page=0&view=collapsed&sb=5&part=1&vc=1&o=14 Arlene Shipley angelAID and AngelHEROS PS I still need your help - today I got a notice that you will turn off my service -= BECAUSE you refunded the money (that did not get taken becuase the account was closed) to my CLOSED accont -- NOW you want the refund AND the new year that is NOW due $400 total. please be advidsed I am sending my FAX with our not for profit irs ruling letter - and hope to be put on a non pay status -- THANK YOU SO MUCH FOR THE AMAZING SERVICE - please watch for it - I'm sure your FAX is filled with inquiries. I look forward to remaing a loyal not for profit- client. I will recommend you to everyone i know -- AFTER ALL as i learned with paypal/bank/second life /my own lack of knowledge of banking - mistakes happen. PLEASE dont turn off our account while we straihten this out. 1. Thank you for advising us of this.

2. This was not an isolated paypal software issue - SecondLife who used the paypal system and services - double billed millions of users several months before YOUR problem. If they did not notify you of this glitch - I’m sure your lawyers will be looking into getting your costs reimbursed (hope you have more luck than I did).

3. Glad to see you learned - as I did from my initial problems at SL/paypal that there are vast divergences in the time/manner in which each step of money movement is handled BUT know this –it is ALWAYS TAKEN from you immediately ;))

4. I initially posted this incorrectly (and poorly) in the help needed area of the forum

http://discussion.dreamhost.com/showflat.pl?Cat=&Board=forum_troubleshooting&Number=100709&page=0&view=collapsed&sb=5&part=1&vc=1&o=14

Arlene Shipley angelAID and AngelHEROS

PS I still need your help - today I got a notice that you will turn off my service -= BECAUSE you refunded the money (that did not get taken becuase the account was closed) to my CLOSED accont — NOW you want the refund AND the new year that is NOW due $400 total.

please be advidsed I am sending my FAX with our not for profit irs ruling letter - and hope to be put on a non pay status — THANK YOU SO MUCH FOR THE AMAZING SERVICE - please watch for it - I’m sure your FAX is filled with inquiries.

I look forward to remaing a loyal not for profit- client. I will recommend you to everyone i know — AFTER ALL as i learned with paypal/bank/second life
/my own lack of knowledge of banking - mistakes happen.

PLEASE dont turn off our account while we straihten this out.

]]> By: stu http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93423 stu Sat, 09 Feb 2008 21:14:20 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93423 It is happening again. I just got billed TWICE my normal yearly charge. And my bill isn't due until May. And, it is occupied by a threat to cut off services. We, the customers cut you guys slack. But come one, how about a little safety net on your billing's end, trust it not since it already has lied. It is happening again. I just got billed TWICE my normal yearly charge. And my bill isn’t due until May.

And, it is occupied by a threat to cut off services.

We, the customers cut you guys slack. But come one, how about a little safety net on your billing’s end, trust it not since it already has lied.

]]> By: Jon http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93415 Jon Sat, 09 Feb 2008 11:23:21 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93415 I never thought I would say this to people who accidentally charged hundreds of dollars to me randomly (and then gave it back instantly, duh), but I love you guys. The monthly newsletter made me laugh out loud, again, and is one of the few (the only?) mass mailings I read (ever). I never thought I would say this to people who accidentally charged hundreds of dollars to me randomly (and then gave it back instantly, duh), but I love you guys.

The monthly newsletter made me laugh out loud, again, and is one of the few (the only?) mass mailings I read (ever).

]]> By: Angry Dog http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93383 Angry Dog Thu, 07 Feb 2008 21:54:39 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93383 FINALLY I AM FREE. EVERYTHING HAS NOW TRANSFERRED SUCCESSFULLY TO A NEW HOST, AND I JUST HAD THE GREATEST OF PLEASURE DELETING DREAMHOST FROM MY BOOKMARKS. TO ALL YOU FOOLS STILL WITH DREAMHOST - I PITY YOU. ENJOY YOUR NEVER-ENDING DOWNTIME, LOST EMAILS AND AT THE VERY LEAST, LATENCY. I HAVE NO PITY HOWEVER FOR THE DH ZEALOTS WHO CONTINUE TO SING THE PRAISES OF AN INCREDIBLY SHODDY WEBHOST. SURE THEY MIGHT BE A BUNCH OF FUN ENTREPRENEURS, BUT IT'S AT YOUR EXPENSE, AND THEY'RE LAUGHING ALL THE WAY TO THE BANK. one more thing - WOOF! FINALLY I AM FREE. EVERYTHING HAS NOW TRANSFERRED SUCCESSFULLY TO A NEW HOST, AND I JUST HAD THE GREATEST OF PLEASURE DELETING DREAMHOST FROM MY BOOKMARKS.

TO ALL YOU FOOLS STILL WITH DREAMHOST - I PITY YOU. ENJOY YOUR NEVER-ENDING DOWNTIME, LOST EMAILS AND AT THE VERY LEAST, LATENCY. I HAVE NO PITY HOWEVER FOR THE DH ZEALOTS WHO CONTINUE TO SING THE PRAISES OF AN INCREDIBLY SHODDY WEBHOST. SURE THEY MIGHT BE A BUNCH OF FUN ENTREPRENEURS, BUT IT’S AT YOUR EXPENSE, AND THEY’RE LAUGHING ALL THE WAY TO THE BANK.

one more thing -
WOOF!

]]> By: Lercio Teotonio Gontijo http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93378 Lercio Teotonio Gontijo Thu, 07 Feb 2008 09:24:44 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93378 Thank you! Very honest. :-D Thank you!

Very honest.

:-D

]]> By: Phil http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93373 Phil Thu, 07 Feb 2008 02:57:35 +0000 http://blog.dreamhost.com/2008/01/17/the-final-update/#comment-93373 I'd just like to say how much I appreciate how transparent you guys are. I'm not sure that many people understand billing systems (or their finickiness when being tested), but it's really nice to have that explanation rather than some "We're experiencing technical difficulties" or worse still, nothing at all. Kudos. I’d just like to say how much I appreciate how transparent you guys are. I’m not sure that many people understand billing systems (or their finickiness when being tested), but it’s really nice to have that explanation rather than some “We’re experiencing technical difficulties” or worse still, nothing at all.

Kudos.

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