Comments on: Um, Whoops.

By: Dillon Coetzer

Dillon Coetzer — Sat, 15 Nov 2008 18:14:40 +0000

I think you guys are doing a fantastic job! I use my hosting account for business purposes and had absolutely no problems because of the billing error. I had a mild freak-out before reading about the error, but in the end there was no harm done. I actually enjoy your frank, funny response to the mistake. And keep those monthly newsletters coming – I love them!

By: mgb

mgb — Thu, 02 Oct 2008 00:16:17 +0000

Exact opposite here – somebody explaining what went wrong and admitting it gets me as a new customer.
It’s better than a corporate spam email “regretting certain inconsistancies” or just denying everything while I argue with the bank.

By: stevenyesfre

stevenyesfre — Mon, 01 Sep 2008 02:17:37 +0000

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By: Tenk

Tenk — Tue, 19 Aug 2008 10:33:01 +0000

Thanks for the information

By: Mexipal

Mexipal — Wed, 02 Jul 2008 19:35:59 +0000

Too good. Thanks for the information.

By: Bhathiya Senanayake

Bhathiya Senanayake — Mon, 02 Jun 2008 10:03:33 +0000

Ha ha ha! Very funny, Guess what I’m laughing!!!!!!!!
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By: Nick

Nick — Tue, 18 Mar 2008 05:23:50 +0000

A prompt and refreshing response from a hosting company. Yes you F’d up, yes it’s going to be a pain in the ass but that’s life and a majority of the overly concerned posters here need to get one.

By: Looking for good webhost

Looking for good webhost — Mon, 17 Mar 2008 09:18:12 +0000

I echo Ravi’s comment. No way in hell I’ll be coming to Dreamhost now. Comments posted here suggesting that people should “just get over” incurring overdraft charges? It’s their fault they didn’t have enough money to cover being triple charged? That sickening fanboy attitude, combined with the tone of this blog post (and yeah, the banner at the top of the page looks like it says “OFFICIAL DREAMHOST WEBLOG” from where I’m sitting), give me the impression that dreamhost customers are largely morons who are happy to receive this kind of treatment (and have got what they deserved), and that dreamhost couldn’t give a shit (in any organisation I’ve ever worked for, a fuck up of this magnitude would have the culprit in the local recruitment agency by the end of the day).

I won’t be jumping into the same idiotic boat.