32 Comments

1. 1

   Well, this explains a lot.

   Comment by Miles — August 31, 2007 #

2. 2

   Feeling bitter today, guys? That’s too bad, ’cause I still love Dreamhost.

   Comment by HS Kinn — August 31, 2007 #

3. 3

   Well this is great to know, i was wondering why my support emails smelt like sweat.

   Comment by Andy — August 31, 2007 #

4. 4

   You sure got balls Josh!

   Comment by Unofficial DreamHost Blog — August 31, 2007 #

5. 5

   Great, now would the winner please go figure out why my cronjob locks are suddenly constantly failing (immediately after the ouzo issues the other night), despite only running the damn things every few hours? Low-tier tech support has apparently given up…

   Comment by bdu — August 31, 2007 #

6. 6

   Must be dodgeball time again… bannination.com is down… ugh

   Comment by Chris — August 31, 2007 #

7. 7

   [...] - DreamHost Blog » Dodge; Duck; Dip; Dive; DreamHost “I’m sure some of you sometimes wonder what exactly is going ON over here when the network [...]

   Pingback by Del.icio.us op 31 augustus 2007 — Michel Vuijlsteke's Weblog — August 31, 2007 #

8. 8

   blasphemy

   Comment by dudus — August 31, 2007 #

9. 9

   I just figured that whenever the network was acting up, you had Patches O’Houlihan throw wrenches at the router.

   Comment by Mike — August 31, 2007 #

10. 10

    ok, I admit that I was one upset hombre when outgoing email was down on snicker - jeopardizing a potential sale to a client that required its functionality via a contact form - but that is really funny.

    I think you guys need at least one pirate involved when you play Dodgeball.

    Chuck

    Comment by Chuck — August 31, 2007 #

11. 11

    Josh,

    The Lord wants you to know that he got a pretty good chuckle out of this. He knows that most people think you were joking, and are unaware that you do indeed go hang out during the outages while He fixes the system. He congratulates you on your outstanding faith in Him, and promises his continued support as long as you keep good hearts. He also warns that if you do NOT keep good hearts, he will turn you into pimpled upon the surface of Bob Parson’s ass.

    Voice Of One

    Comment by VOO — August 31, 2007 #

12. 12

    Chuck:

    Pirates are fine, we just can’t afford letting ninjas play.

    Comment by Pete — August 31, 2007 #

13. 13

    I lol-ed, but I’m not so sure about the guys who rely on their websites for their income…

    Comment by Michael — August 31, 2007 #

14. 14

    Ninjas are nothing to worry about… just don’t play against Chuck Norris and you should be okay.

    Comment by Mike — August 31, 2007 #

15. 15

    Oh I forgot… If anyone from dreamhost reads this, please can you fix it… With the personalised dreamhost status feeds, every problem is called “Resolved - Title Here” before it is resolved. Bit weird isn’t it, and it changes to “RESOLVED Title Here” when it really is resolved.

    And it doesn’t show all the problems relating to my servers… so all in all its a pointless load of crap, and I mean that in the nicest possible way :D

    Have fun fixing stuff…

    Comment by Michael — August 31, 2007 #

16. 16

    Unseen? With that YELLOW underwear? Pfff… :P

    Comment by Gui — August 31, 2007 #

17. 17

    well thats great to know :P

    Comment by Dani — August 31, 2007 #

18. 18

    Oh, this explains a lot about webhosts in general.

    It’s great that you have a dodgeball blog (dreamhoststatus.com) unlike some companies I’ve used.

    Comment by Heikki — September 1, 2007 #

19. 19

    Well, that’s the way to deal with problems …

    Comment by Gadgets — September 1, 2007 #

20. 20

    Well since my sites stayed up during the last round of dodgeball I guess I don’t mind too much. Now august is over so back to work…

    Comment by Nestor — September 1, 2007 #

21. 21

    Now I’m working on the weekend, but it seems as if DH is not. My domain has not had email all day, and have been watching the same “We are currently experiencing some dns issues which are effecting the sending of email. Our admin team is working to get this problem resolved as soon as possible. Our apologies for the issues.

    You can keep updated at dreamhoststatus.com! (posted 14 hours 12 mins ago) ” message all day.

    There has been no update, on the panel or on dreamhost status page, and of course I have not gotten a response to my trouble tickets (the first seemed to be moved to resolved queue without resolution). I have been with DH for over 4 years, and have not seriously considered moving until now, but the complete lack of communication is causing me to consider it.

    Comment by cal — September 2, 2007 #

22. 22

    This is ridiculous. Customers want uptime guarantees they can rely on, not juvenile stories (this is fiction, right?) suggesting their data and businesses take a back seat to workplace-hosted playground shenanigans.

    As a new customer I am at a loss for words to describe how shocked I am at your flagrant lack of respect for quality of service. If this happens again I’m canceling my account, no questions asked.

    Comment by SavvyPlayer — September 3, 2007 #

23. 23

    I was wondering why each mail in the last week send to support takes about 3 and half days to get an answer. Good job DH, it’s 3 days and 22 hours from the last email send to support, and seems that i will surpass the answering record of 4 days and 5 hours from the previous emails.

    Looks like DH is doing the best!

    Btw, i just noticed 3 days and 23 hours now from the last ticket send to support …. refreshing the browser window is so … refreshing.

    Comment by misha — September 3, 2007 #

24. 24

    @savvyplayer

    I am shocked at your inability to take a joke. This blog is in no way serious. If you can’t take reading jokes like this then ignore it. If you cant do that then leave.

    Since you say your a new customer ill give some advice.
    1. There are no guarantees about uptime here. If you want one, go somewhere else.
    2. Just cancel your account. If your new and complaining already, you will want to leave now. This service is obviously not for you.

    Comment by the1337g33k — September 3, 2007 #

25. 25

    Is there a basic level of service level? Like uptime for like at least 90%? It is getting painful just reading the comments and seeing DH dodging those questions.

    Comment by Online Classifieds — September 3, 2007 #

26. 26

    “Online Classifieds”: You need to read more carefully! They are not dodging “questions” at all; they are dodging “balls”! ;-)

    If you want answers to questions, you will find submitting a support request is a better way to communicate, as DH makes it very clear *that* is the way to contact them. And the overwhelming majority of these comments warrant no response at all, other than possibly “meh…”

    Comment by rlparker — September 4, 2007 #

27. 27

    6 days without an answer from Dreamhost support!
    Welcome to DH support panel, keep refreshing

    Comment by misha — September 6, 2007 #

28. 28

    This is really quite amusing.

    Those who don’t get-it should re-evaluate their outlook on reality — consider the possibility that the world revolved long before he/she made an appearance and will continue to do so long after he/she is gone.

    Comment by serious — September 6, 2007 #

29. 29

    This work environment sure put the googleplex to shame…

    Comment by Harry Balls — September 7, 2007 #

30. 30

    No head shots for the more senior guys please.

    Comment by Dave — September 7, 2007 #

31. 31

    No head shots at all ! Players bytes will going crazy! j/k

    Comment by Tiuca — September 10, 2007 #

32. 32

    I saw this post tonight and I was thinking thats what the Facebook and OpenSocial folks should do. Just play one big killer game and see who comes out on top. It’ll be much quicker.

    Comment by db — November 1, 2007 #

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