If you have direct evidence of this, send it in to our support team and ask for it to be sent to my attention.

I heard DreamHost was open, honest, had great support, was tech-savvy, safe, secure, and provided great value. That’s why I chose you for hosting some of my websites.

Now I’m upset, frustrated, and growing more concerned daily. It seems like I’ll have to go with a different hosting provider REGARDLESS OF HOW MUCH I’M TRYING TO AVOID IT. Seriously, I’ve been trying to give DreamHost the benefit. I’ve been very upfront. I’ve tried to be practical and realistic. I’ve even offered to pay 19.8 times more than I already am.

What the hell am I complaining about?

DreamHost hasn’t felt safe and secure since I discovered that users can see each others files. That’s right. If you’re on the same server as I am and you’re using OScommerce or any of the DreamHost One-Click Installs, I can probably find and view the php file used to store your database connection settings. Yes – it sucks. What’s worse is that I reported the problem to tech support. They said users are responsible for securing their own account. I wonder how many people realize their butt is exposed. Honestly, at the very least, you should warn people and provide them with instructions on how to protect themselves.

The obvious solution was for me to upgrade to one of your dedicated servers. Frankly, with all of the problems you guys have had lately, it seems wise to double check things before actually giving you even more of my money. I asked a few questions last Thursday, never got a response so I sent another email, never heard back, so I sent more email this morning and finally got a response. Of course, I asked more questions and I wouldn’t be surprised if I don’t hear back from someone until next week.

Gah! Like I said, I’m very frustrated with you guys. I’ve remained loyal, but you’re really straining my loyalty. I’d much rather give you guys my business if I could count on you. It doesn’t seem like that’s possible anymore, so I’m posting this message as a last ditch effort to see if something will actually happen.

sigh

And yes, I know… you’re probably thinking I should be posting this in a tech support. I already did this morning. No response yet.

I’d be pissed also. However, in the same regard, I appreciate DreamHost’s aggressive stance on piracy and doing what’s right. They have a moral and social responsibility to act quickly when something suspicious comes up. Someone obviously made a mistake. They owe you an apology for what happened and for the delay in resolving the matter. A credit for 1 month of service wouldn’t hurt either.

The irony! They were congratulating themselves so much and thanks to your post I now know that they know not how to handle suspicious activity…yeah PR Geniuses all the way :/ They’re irrationally Draconian at best.