Comments on: Reconstruction Efforts http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/ Tales From the Inside! Sun, 22 Nov 2009 23:18:54 +0000 http://wordpress.org/?v=2.8.6 hourly 1 By: PoRtCuLLiS http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-14515 PoRtCuLLiS Sat, 09 Sep 2006 00:34:32 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-14515 My site's been down all evening without even being given a reason so far. Awful. Just awful. My site’s been down all evening without even being given a reason so far. Awful. Just awful.

]]> By: Rob http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-13085 Rob Wed, 30 Aug 2006 01:50:57 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-13085 I'm going to echo something said above. DH has serious problems. My sites appear to be back to normal now. Maybe just a little slower, but they're working. My faith in DH, however, is not back to normal. It's time to stop being wacky and zany. I want less humor and more concern. Period. When my sites are performing poorly and I come here seeking serious answers but instead find jokes, you're damn right I feel offended - both personally and professionally. I’m going to echo something said above. DH has serious problems. My sites appear to be back to normal now. Maybe just a little slower, but they’re working. My faith in DH, however, is not back to normal.

It’s time to stop being wacky and zany. I want less humor and more concern. Period.

When my sites are performing poorly and I come here seeking serious answers but instead find jokes, you’re damn right I feel offended – both personally and professionally.

]]> By: Baz http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-12701 Baz Sat, 26 Aug 2006 14:31:29 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-12701 Fair play - 100% uptime for the last week. That's more like it. Fair play – 100% uptime for the last week. That’s more like it.

]]> By: Agent Smith http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-12497 Agent Smith Thu, 24 Aug 2006 19:23:08 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-12497 Humorous anecdote of the day: Client e-mails me and says, "Wow, the site is running a lot faster and has worked really well the last few days. What did you do?" I reply sheepishly, "I moved the site from DreamHost to somewhere else..." DreamHost is now pretty much a large hard drive to me. I'm stuck with it for several more months so I might as well use it for something. I really don't know where people get that all these updates (which still miss about 9 out of 10 outages if my experience is consistent with others) are informative and straightforward. They are well-spun and self-deprecating (and perhaps even purposefully distracting - "Ooo, ooo, forget that silly downtime stuff, listen to this funny guy calling us c0ck$ucker$"), but no matter how you spin it, downtimes have been terrible and DH is getting panned all over the Internet for it. Simple rule of thumb, guys: Downtime is not funny. Spend your time fixing the damn network and forget the jokes. If I want to laugh, I already have cable TV. Humorous anecdote of the day:

Client e-mails me and says, “Wow, the site is running a lot faster and has worked really well the last few days. What did you do?”

I reply sheepishly, “I moved the site from DreamHost to somewhere else…”

DreamHost is now pretty much a large hard drive to me. I’m stuck with it for several more months so I might as well use it for something.

I really don’t know where people get that all these updates (which still miss about 9 out of 10 outages if my experience is consistent with others) are informative and straightforward. They are well-spun and self-deprecating (and perhaps even purposefully distracting – “Ooo, ooo, forget that silly downtime stuff, listen to this funny guy calling us c0ck$ucker$”), but no matter how you spin it, downtimes have been terrible and DH is getting panned all over the Internet for it.

Simple rule of thumb, guys: Downtime is not funny. Spend your time fixing the damn network and forget the jokes. If I want to laugh, I already have cable TV.

]]> By: Mike http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-12491 Mike Thu, 24 Aug 2006 17:54:24 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-12491 I don't understand how the last person doesn't believe that the problems are "under control"?? My site has only been down 11 times since they fixed everything (and it's down again now). Now most people would think that's a lot, but it's clear to me that they're doing something right because it was down 26 times last month. Yay Dreamhost!! ... friggin idiots ... By the way, I like the cartoon. I think it's very appropriate. I've always compared Dreamhost to Homer -- likable, but thoroughly incompetent. I don’t understand how the last person doesn’t believe that the problems are “under control”?? My site has only been down 11 times since they fixed everything (and it’s down again now). Now most people would think that’s a lot, but it’s clear to me that they’re doing something right because it was down 26 times last month. Yay Dreamhost!! … friggin idiots …

By the way, I like the cartoon. I think it’s very appropriate. I’ve always compared Dreamhost to Homer — likable, but thoroughly incompetent.

]]> By: DH customer http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-12490 DH customer Thu, 24 Aug 2006 17:53:22 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-12490 Never mind that email is horribly slow and our websites are sluggish to the point of tears. There is a humorous cartoon and a wacky attitude by the staff. That's what's important in a web host. Never mind that email is horribly slow and our websites are sluggish to the point of tears. There is a humorous cartoon and a wacky attitude by the staff. That’s what’s important in a web host.

]]> By: Linda http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-12484 Linda Thu, 24 Aug 2006 15:49:07 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-12484 I don't know what you consider to be "under control," but I signed up a few days ago, and my site has been down more than up ever since. I was basically told by a support rep that although my site was indeed down, it was only because of a normal spike in traffic, so I guess that doesn't count. I've had multiple "verified outages." Support has nothing useful to offer. It's probably time to address this and acknowledge that the problems aren't solved. I admire the effort to be straightforward, and I'm sure you were hopeful that things were improving, but they're not. I don’t know what you consider to be “under control,” but I signed up a few days ago, and my site has been down more than up ever since. I was basically told by a support rep that although my site was indeed down, it was only because of a normal spike in traffic, so I guess that doesn’t count.

I’ve had multiple “verified outages.” Support has nothing useful to offer. It’s probably time to address this and acknowledge that the problems aren’t solved. I admire the effort to be straightforward, and I’m sure you were hopeful that things were improving, but they’re not.

]]> By: DH customer http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-12435 DH customer Thu, 24 Aug 2006 00:18:46 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-12435 You were running BGP on your core routers? Um. That's retarded. Kind of basic knowledge too, for anyone with a few years of real network experience. Do you employ anyone that understands networking? You were running BGP on your core routers?

Um.

That’s retarded.

Kind of basic knowledge too, for anyone with a few years of real network experience.

Do you employ anyone that understands networking?

]]> By: Price Crapper http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-11804 Price Crapper Wed, 16 Aug 2006 22:49:59 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-11804 Lol @ "Undocumented feature..." thats why I like dreamhost... it is the only host that I know of that has an appreciation for humor! Lol @ “Undocumented feature…” thats why I like dreamhost… it is the only host that I know of that has an appreciation for humor!

]]> By: Baz http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/comment-page-1/#comment-11801 Baz Wed, 16 Aug 2006 21:44:26 +0000 http://blog.dreamhost.com/2006/08/11/reconstruction-efforts/#comment-11801 I set up an automatic monitor on one of my sites (on babyruth) - set up on Monday, now it's Wednesday and there have been five outages reported with a downtime of 11% (polling every half hour). I'm paying $16/month for that. I have seen other hosting providers that show the (independently collected) statistics for all of their servers. I would be interested to see how my stats compare with other Dreamhost users. I set up an automatic monitor on one of my sites (on babyruth) – set up on Monday, now it’s Wednesday and there have been five outages reported with a downtime of 11% (polling every half hour).

I’m paying $16/month for that.

I have seen other hosting providers that show the (independently collected) statistics for all of their servers. I would be interested to see how my stats compare with other Dreamhost users.

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