Comments on: Router Issues Fixed! http://blog.dreamhost.com/2005/09/14/router-issues-fixed/ Tales From the Inside! Sun, 22 Nov 2009 23:18:54 +0000 http://wordpress.org/?v=2.8.6 hourly 1 By: Dmitriy http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-1978 Dmitriy Mon, 19 Dec 2005 07:34:04 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-1978 But I have some problems. Some times my computer become work slower But I have some problems. Some times my computer become work slower

]]> By: dmacgavin http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-1008 dmacgavin Fri, 16 Sep 2005 19:13:47 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-1008 To Brian Roach: I dub you, Asshat of the Year. Congradulations. Go somewhere else if you dont like the hosting. For you to run a "professional" site and then to trash the host that is trying to do all they can to get you up and running isn't very professional. I hope your customers know how you are treating others. To Brian Roach:

I dub you, Asshat of the Year.

Congradulations. Go somewhere else if you dont like the hosting. For you to run a “professional” site and then to trash the host that is trying to do all they can to get you up and running isn’t very professional. I hope your customers know how you are treating others.

]]> By: Mark http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-1000 Mark Fri, 16 Sep 2005 06:45:08 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-1000 Brian, sorry you feel that way, but as Nick mentioned '&#$% happens!'. If you don't account for the occasional outage in your business model for hosting a WEB BASED STORE, then it's nobody's fault but your own. If you're hosting a money making site and you depend on that income, you need to plan for a worst case scenario (which this was far from). Am I happy that my own BUSINESS sites were down for hours? No. But I realize that Dreamhost did all they could with the situation they were given. If you want to keep bitching about something that was out of their control, go to another host and see how well THEY handle an outage like this! Brian, sorry you feel that way, but as Nick mentioned ‘&#$% happens!’. If you don’t account for the occasional outage in your business model for hosting a WEB BASED STORE, then it’s nobody’s fault but your own. If you’re hosting a money making site and you depend on that income, you need to plan for a worst case scenario (which this was far from). Am I happy that my own BUSINESS sites were down for hours? No. But I realize that Dreamhost did all they could with the situation they were given. If you want to keep bitching about something that was out of their control, go to another host and see how well THEY handle an outage like this!

]]> By: Unhappy Dreamhost Customer http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-999 Unhappy Dreamhost Customer Fri, 16 Sep 2005 04:46:02 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-999 <blockquote>"Anyone not finding the same level of humor in this that the Dreamhost team is? My boss certainly didn’t when I told him we were down for 12 hours and then ran slow for the next two business days. But I’ll email him this blog… maybe that will help."</blockquote> I'm certainly not. It cost us thousands in sales and hundreds in profits. The response from dreamhost support during the 2 days our website was unusable was pretty much "We have no idea when this will be fixed, sorry for your luck". Given that in the last year, this outage is not a unique occurance, we will be looking for a more professional hosting company. Of course, I'm banned from posting such negative comments to this blog currently and am having to use an anonymous proxy in mexico to do so (PS. I have many in a list ... deleting this post like my others will simply make me replace it). Brian Roach SpeedWerks.com

“Anyone not finding the same level of humor in this that the Dreamhost team is? My boss certainly didn’t when I told him we were down for 12 hours and then ran slow for the next two business days. But I’ll email him this blog… maybe that will help.”

I’m certainly not. It cost us thousands in sales and hundreds in profits. The response from dreamhost support during the 2 days our website was unusable was pretty much “We have no idea when this will be fixed, sorry for your luck”.

Given that in the last year, this outage is not a unique occurance, we will be looking for a more professional hosting company.

Of course, I’m banned from posting such negative comments to this blog currently and am having to use an anonymous proxy in mexico to do so (PS. I have many in a list … deleting this post like my others will simply make me replace it).

Brian Roach
SpeedWerks.com

]]> By: Brian Roach http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-997 Brian Roach Fri, 16 Sep 2005 04:37:57 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-997 <blockquote>"Anyone not finding the same level of humor in this that the Dreamhost team is? My boss certainly didn’t when I told him we were down for 12 hours and then ran slow for the next two business days. But I’ll email him this blog… maybe that will help."</blockquote> I'm not. It cost us thousands in sales and hundreds in profit. But from the response I got from the support staff when inquiring for an update during the outage, that really wasn't important. Of course, this post will most likely be deleted soon as my others were earlier.

“Anyone not finding the same level of humor in this that the Dreamhost team is? My boss certainly didn’t when I told him we were down for 12 hours and then ran slow for the next two business days. But I’ll email him this blog… maybe that will help.”

I’m not. It cost us thousands in sales and hundreds in profit. But from the response I got from the support staff when inquiring for an update during the outage, that really wasn’t important. Of course, this post will most likely be deleted soon as my others were earlier.

]]> By: blue_halo http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-993 blue_halo Fri, 16 Sep 2005 02:53:54 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-993 Just want to thank you guys for all the hard work! I know you probably don't hear it nearly enough. Just want to thank you guys for all the hard work! I know you probably don’t hear it nearly enough.

]]> By: Nick http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-990 Nick Thu, 15 Sep 2005 23:20:05 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-990 Even the big guys with millions invested in power generation, emergency generators and battery backups can go. Just even ask the manager at energy.rochester.edu what happened during the blackout a couple years ago that hit the north east. The entire hospital (with the exception of the OR) lost power and battery backup. Now keep in mind the hospital produces it's own power in addition to using power off the grid. Once that grid went down it caused the generators (not the emergency generators) to go offline. The emergency generators clicked on but some failed leaving much of the building dark for a little while. These systems get tested every month and yet there was failure. &#$% happens! With that aside for me all i needed to know that there might be a problem with my site was just cnn.com reporting a major power outage in los angelas. Even the big guys with millions invested in power generation, emergency generators and battery backups can go. Just even ask the manager at energy.rochester.edu what happened during the blackout a couple years ago that hit the north east. The entire hospital (with the exception of the OR) lost power and battery backup. Now keep in mind the hospital produces it’s own power in addition to using power off the grid. Once that grid went down it caused the generators (not the emergency generators) to go offline. The emergency generators clicked on but some failed leaving much of the building dark for a little while.

These systems get tested every month and yet there was failure. &#$% happens!

With that aside for me all i needed to know that there might be a problem with my site was just cnn.com reporting a major power outage in los angelas.

]]> By: Borak http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-975 Borak Thu, 15 Sep 2005 20:00:27 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-975 Thanks DH for putting so much effort in getting all the servers back up considering the effects of the outage. I didn't receive any complaints from my visitors, so the downtime must have been short for me. Restarting everything after a complete shutdown and solving such a weird router issue is quite a feat. :) I'm glad I have all of my domains hosted through you guys! -A Happy DreamHost Customer Thanks DH for putting so much effort in getting all the servers back up considering the effects of the outage. I didn’t receive any complaints from my visitors, so the downtime must have been short for me. Restarting everything after a complete shutdown and solving such a weird router issue is quite a feat. :) I’m glad I have all of my domains hosted through you guys!

-A Happy DreamHost Customer

]]> By: DSM http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-974 DSM Thu, 15 Sep 2005 19:17:08 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-974 Makes me realize how vulnerable we all are. I'm considering moving my website to a St. Louis or Des Moines hosting company. I mean, how often do those places suffer catastrophic disasters? I think CA is due for a big one soon, and we are all fucked when that happens. Better yet Dreamhost ought to move its shop to a podunk Midwestern city! Makes me realize how vulnerable we all are. I’m considering moving my website to a St. Louis or Des Moines hosting company. I mean, how often do those places suffer catastrophic disasters? I think CA is due for a big one soon, and we are all fucked when that happens. Better yet Dreamhost ought to move its shop to a podunk Midwestern city!

]]> By: Dallas http://blog.dreamhost.com/2005/09/14/router-issues-fixed/comment-page-1/#comment-971 Dallas Thu, 15 Sep 2005 18:16:10 +0000 http://blog.dreamhost.com/2005/09/14/router-issues-fixed/#comment-971 We appreciate all the comments! To address a few of them... Someone asked about the level of humor we're keeping about this event. We don't find this situation funny like we find 'The Office', but we do what we can to keep our own moods high to help deal with the stress. In our business you have to keep things in perspective a little bit or you'll burn out. And to the people talking about geographic diversity... We are always discussing system improvements we could make and weighing their cost (human time as well as dollars) versus the potential cost of not making them. The same goes for equipment and software purchasing decisions. We also always have a purchasing time-line in mind that allows us to accommodate our growth in the way we have determined to best meet the needs of our customers. After this particular outage we will definitely have to revisit our existing plans and make some adjustments. Sorry for the 'not really saying much but using a lot of words' response... We will definitely be considering all of our options! We appreciate all the comments! To address a few of them…

Someone asked about the level of humor we’re keeping about this event. We don’t find this situation funny like we find ‘The Office’, but we do what we can to keep our own moods high to help deal with the stress. In our business you have to keep things in perspective a little bit or you’ll burn out.

And to the people talking about geographic diversity… We are always discussing system improvements we could make and weighing their cost (human time as well as dollars) versus the potential cost of not making them. The same goes for equipment and software purchasing decisions. We also always have a purchasing time-line in mind that allows us to accommodate our growth in the way we have determined to best meet the needs of our customers. After this particular outage we will definitely have to revisit our existing plans and make some adjustments. Sorry for the ‘not really saying much but using a lot of words’ response… We will definitely be considering all of our options!

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