Comments on: At Least We Ate Lunch Beforehand

By: Dim

Dim — Fri, 23 Dec 2005 09:01:57 +0000

The level of redundancy is average. IMHO, in order to be able to tout “there are few buildings that rival the amount of redundancy and investment which has been put into … backup power systems” you need to be on three power grids. Above average is two. My home office has about as much redundancy as the description of the DH data center. Most companies I’ve worked for offer the same as described

By: LiftPort Staff Blog » Blog Archive » Our Host Provider

LiftPort Staff Blog » Blog Archive » Our Host Provider — Fri, 21 Oct 2005 05:16:03 +0000

[...] The power went out in our host provider’s facility – which wasn’t their fault – way back on 9/12 and I was impressed with the grace and skill they displayed getting it all back up again. I was happy with DH before, but now I’ve got a manly / tech crush on the lot of them now. [...]

By: The Life and Times of Sooz » Special Deal on Web Hosting at DreamHost

The Life and Times of Sooz » Special Deal on Web Hosting at DreamHost — Sat, 17 Sep 2005 13:35:09 +0000

[...] If you checked out the top search queries on Technorati the past week you probably saw DreamHost in the top five for a few days. It was a little weird to see them above Hurricane Katrina for a day. There was a power outage in Los Angeles that affected their data center building. My websites were down for about half a day. You can read about what happened on their blog. [...]

By: loriestories » Spazzamatazz

loriestories » Spazzamatazz — Thu, 15 Sep 2005 18:30:57 +0000

[...] So anyway, you can read all about that here, if you’re so inclined. And not to go all poster child or anything, but one more reason Dreamhost rocks is because their blog and their newsletters are consistently entertaining. I’m just saying. They’re also letting me give you sweet discounts on stuff. Like now, for example, if you decide to sign up for a hosting package at any level, and you want to pay monthly, type in code LSWSUF and I’ll waive your $50 setup fee. How cool is that? Very cool. [...]

By: X-Tra Rant

X-Tra Rant — Wed, 14 Sep 2005 17:08:36 +0000

Site & Email Downtime

My site and email were both down for a few hours last night, and I think my email is still down. Apparently there were some power outages in LA yesterday that effected Dreamhost. My xtra-rant email is down, but if you need to get ahold of me use my g…

By: Ross

Ross — Wed, 14 Sep 2005 11:09:40 +0000

I think the info you guys put out is great. It’s so nice to actually read what sounds like the efforts of sushi filled folks trying to get things up and running than some generic ‘apologies for the inconvenience’ crap!

By: Derek Nobuyuki 信幸 Wallace » as LA sinks into the darkness that probes every crevice of its urban landscape

Wed, 14 Sep 2005 07:06:39 +0000

[...] poor dreamhost…. (an excellent webhosting company by the way, that i’d recommend!) as craig pointed out… i would not want to have been in their shoes http://blog.dreamhost.com/2005/09/13/at-least-we-ate-lunch-beforehand/ [...]

By: Marie

Marie — Tue, 13 Sep 2005 23:54:05 +0000

I don’t think anybody here is suggesting we wanted a minute-by-minute report on the status page, just some more specific info and an update more frequently than once every 8 hours. (like, every 4 hours?) Actually, I found it to be not a very good use of MY time to have to continually check the blog to see if there was anything new.

There’s a happy medium in there somewhere. Challenging to find, for sure, but worth looking toward in the event of (goddess forbid) future disasters.

By: Christen

Christen — Tue, 13 Sep 2005 23:18:56 +0000

This whole situation reminds me so much of my good old days of helping run an ISP. Ah, what fun. Everything is down, phone ringing off the hook, and how can you stop to post status when you are literally putting out fires and fixing things as fast as you can type.

I hope you guys enjoy these days, and look back on them fondly someday when you have boring desk jobs that pay real money. =)

By: Anonymous

Anonymous — Tue, 13 Sep 2005 22:03:39 +0000

After the incident a few years ago that generated the need for the status page, I never bookmarked it.

For some reason I bookedmarked the site a few days before this outage. I’m glad I did.

I received a few phone calls yesterday from other DH customers I know. They asked if my $hit was down too.

I told them about the status page. I just wonder how many others didn’t know about the status page and didn’t know any other DH customers to call.

I agree that more information would’ve been better. But better only in a utopian way. The information provided was way more than I’ve ever been given in this situation before. It’s best to solve the problem the debrief and analize later.

Eventually you guys will need to do more than post to this blog. I bet there are lots of DH customers who don’t know about the blog or the status page and are still confused.