I missed my tourney and now I’m really worried. Nintendo is supposed to make an announcement about Revolution at the Tokyo Game show (Thursday) and I’m not sure if the forums will be back by then. I hope things are back to normal back then. I wish you luck Dreamhost.

Sure, web sites, being digital, can be replicated, multihomed, etc. However, that takes time and know how.

Maybe Dreamhost should put in a KB article on how to multi-home your site. :) You’ll need probably at least 2 web hosting companies, and your DNS will need to be hosted by a 3rd company, and keep short timeouts. That is one way anyway. Email gets complicated, but it can be done too.

For the rest of us, we just have to realize that no point in space can ever be 100% garanteed against disaster of some kind, especially human error . . .

You were off the mark though anyway:

No one is blaming Dreamhost for a power outage.

Again, there is only one complaint: The system is down, but they say the system is up and wont respond. This is typical. I’m fed up because it happens so often.

Not to worry Dreamhost, this is it. I’m shutting up and moving on. Trying to get help moving files and will quietly go back to my business once my site is up and running again

Thats the only complaint: no communication.

Over and out.

I would definitely like to hear a report from DreamHost about why this all happened like why your generators suddenly died, why you don’t have machines that are able to shutdown gracefully, and how come all your network connections went down. More importantly we need to know what you’re going to do to prevent it happening again, when its going to be done, and how its being tested. As other people have pointed out, if you don’t provide this you will surely lose customers as soon as their year or whatever lock-in period is up.

You at least need the ability to have dreamhost.com (and arguably all hosted sites) fail over to a remote site so we can find out about what is going on. People like ZoneEdit provide this as a standard DNS feature. Its not good enough to rely on everyone knowing about status.dreamhost.com – plus that site doesn’t even provide the support phone numbers, it just redirects to cpanel which was down too. Doh!

I don’t see why everyone is getting mad because your UPS systems lasted the maybe 15 minutes they are designed for (servers use a lot a power) and then your building generators failed… I’m sorry but I fail to see how any of this is your fault.

You guys have been fantastic on always answering our support questions, and all the people above should realize how many sites DH hosts and how many support requests you have to deal with!!!

Thanks for keeping my site safe on a situation you can’t control! Great job!

I love my website host. Usually there are little to no problems. The knowlege base rocks, the service is quick-ish and the cost is well within my range.
There was a power outage in LA yesterday. Dreamhost is in LA. Despite having massive UPSs, severa…